Support


Customer Care Portal

Our support portal is the best place to submit requests and to get access to the tools and technical information for getting the most out of JustFood.

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JustFood Support

Our Team provides support from 8am to 8pm Eastern, 5 days per week. Unlimited support is part of a customer's annual enhancement

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Support Process

Want to know what happens once you submit a request? Check out our Customer Care case process and resolution response times.

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Customer Support answered by industry experts

When a customer goes live with JustFood, after 30 days and the close of a company’s first month end, we introduce them to JustFood Customer Care.

JustFood Customer Care is a team dedicated to the ongoing support of customer’s questions and issues. We use an automated case management system to track issues. Closed and Active issues can be viewed from a secure portal for updates.

The team responds to issues within the hour and operates 12 hours each business day. 24/7 pager support is also available as an optional service.

Software releases and upgrades

When you invest with JustFood, you invest in our product roadmap. As a strategic partner with Microsoft Dynamics, we receive early access to all Microsoft products and we are testing before you even hear about the release. As Microsoft releases new versions, they will be incorporated into JustFood for you to use. All software upgrades are provided through our maintenance program. Customers receive continual product upgrades and enhancements as part of this investment, and they are guaranteed that they are on the most recent version. However, we have continuous support on all versions of JustFood.

Customer input in product development

Customer input on enhancements and development priorities is collected, tracked and acted upon in the formulation of our future product and service directions through our Customer Advisory Council. Our research and development program is supported by an in-house team of dedicated developers and business analysts with vast experience in the food industry.