When a customer goes live with JustFood, after 30 days and the close of a company’s first month end, we introduce them to JustFood Customer Care.
JustFood Customer Care is a team dedicated to the ongoing support of customer’s questions and issues. We use an automated case management system to track issues. Closed and Active issues can be viewed from a secure portal for updates.
The team responds to issues within the hour and operates 12 hours each business day. 24/7 pager support is also available as an optional service.
When you invest with JustFood, you invest in our product roadmap. As a strategic partner with Microsoft Dynamics, we receive early access to all Microsoft products and we are testing before you even hear about the release. As Microsoft releases new versions, they will be incorporated into JustFood for you to use. All software upgrades are provided through our maintenance program. Customers receive continual product upgrades and enhancements as part of this investment, and they are guaranteed that they are on the most recent version. However, we have continuous support on all versions of JustFood.
Customer input on enhancements and development priorities is collected, tracked and acted upon in the formulation of our future product and service directions through our Customer Advisory Council. Our research and development program is supported by an in-house team of dedicated developers and business analysts with vast experience in the food industry.